We feel it is important to remind you that Cambie lodge is a small business where every reservation small or large has a large effect on our wellbeing. When a reservation is made ahead of time this means we agree to turn away all other people who may want to reserve this room. Last minute reservations cancelation provide us too little time to re-book a room and this means we lose potential business. When these unwarranted losses add up and it can mean big problems for a small business like ours. As such, we are forced to abide by strict reservation and cancellation policies
Guestroom guarantee: Cambie Lodge Bed and Breakfast requires a valid credit card to guarantee your reservation. Please note in order to process your reservation on our regular cancellation policy, we will apply the deposit of CAD$1.00. The reservation name and the credit card name have to be mach, if somebody books a room for you or you are booking for somebody else, we will need a Credit Card- Authorization form, from the person who will pay the invoice
Same day reservation: The total amount of your reservation will be charged at the time the reservation is made and is non-refundable.
BILLING: Please note, the total amount of your bill will be charged to the credit card that we have on file three days before the arrival date. If you wish to pay with a different card, you must to contact us by phone: 1-604-872-3060 or by email email@example.com and provide us with a new credit card number. If your credit card is declined, we will send you an email to request an update for the billing information. After the email is sent we will only hold your reservation for 24 hours unless a response is received. If no reply is received the reservation will be cancelled.
eservation will be canceled.
a).-Regular reservation: Any cancellation up to 3 days before the date of arrival, no fee will be charged; after that the reservation becomes non-refundable. Modifications only available without a penalty until 72 hrs. before the arrival date.
b).-Prepaid: If you cancel more than 72 hrs. prior to the day of arrival, we will refund the total amount paid in advance. Likewise, if you modify your reservation for more than 72 hrs. prior to the day of arrival, we will refund any balance in excess of the final amount owed. However, if you cancel your reservation less than 72 hrs. from your day of arrival (15:00 hrs.), we will keep the total amount of your reservation.
c).-Non-refundable/ Prepaid: You only have 4 hours after the reservation has been made to cancel or modify your reservation. If you cancel the reservation after 4 hours there will be no return of any founds. Once made a prepaid / non-refundable reservation cannot be modified. Please note: if you have a reservation for more than 1 night and you don’t show up on your arrival date, we will reopen the room for sale on the next day at 15:00 hrs.
d).-Last minute Reservation: All reservations made 3 days before arrival date are non-refundable if you cancel there will be no return of any founds. You only have one hour after reservation made to modify. Please note: in case of a no show, we will cancel your reservation. Strict check-in policies, please contact us for more information.
e).- Group cancellation: Please contact us for more information
This property is privately owned and management reserves the right to refuse service to anyone and reserves the right to assign and reassign the guest to equivalent accommodation as the management sees fit.